Reach out to us

What is SystmConnect?
SystmConnect is our new online consultation platform that enables effective communication with patients. SystmConnect helps improve access and manage demand at the practice.

How to Access the New System

• Visit their website here

• Log in with your NHS app details, SystmOnline details or register for a new account.

• Follow the instructions to submit your consultation or appointment request.

Why are we changing and key features
The new system offers improved functionality and a more user-friendly interface. It is designed to make online consultations quicker, safer, and more convenient, helping us provide timely and effective care to all our patients.

Key Features of SystemConnect:

• Easier to Use: A more intuitive platform that makes submitting requests and communicating with the practice simpler.
• Improved integration: The system is fully integrated with patient health records
• Faster Response Times: As the system is fully integrated with patient health records, it allows us to respond to your queries and requests more quickly and efficiently.
• Mobile-Friendly: The new tool is fully compatible with smartphones and tablets, including the NHS app and Airmid app allowing you to access it anywhere, any time.

How do online consultations work?
SystmConnect allows our patients consult with the practice online by completing a form that is sent by the patient and reviewed by the practice. This system is designed to ensure you speak to the right healthcare professional or are put through to the correct team within the surgery. It may help prevent you making unnecessary trips and phone calls to the surgery and be a more convenient way of accessing our services.

Patients can complete the following types of requests: 

Admin requests
Response time: 2 full working days

• Request a doctor letter
• Request a fit (sick) note
• Follow-up on Test Results (Blood Test, Scans, etc.)
• Any other advice or information that is not medically related e.g. discuss referrals

Clinical requests
Response time: 2 full working days

• New conditions
• Existing conditions
• Medication queries

Why complete an online consultation?
Research shows that 70% of requests are closed without the need for a face-to-face appointment. You can get NHS help via SystmConnect at any time during our opening hours. Completing an online consultation may be useful for patients who are unable to call to book an appointment over the telephone or who are unable to come into the practice. 

What about my data?
SystmConnect is approved by the NHS, is fully information governance approved and integrated with your NHS healthcare record. All information is handled within our NHS clinical system and no information is held outside of your NHS medical record.